Returns

At Custom Splashbacks we pride ourselves on the quality of our service and we always endeavour to meet the highest standards our customers deserve. If you are not 100% happy with your purchase, then we offer the following returns policy for your satisfaction.

Lost, Damaged or Faulty Items

If your splashback has been lost or damaged in transit, has arrived faulty, or is not what you ordered, please call us within 24 hours of receipt on 01305 779955. We can then assess your situation and decide on the best course of action to take. 

If your product has developed a fault then please contact us with your order number to hand. We can then discuss the preferred course of action that you would like us to take. 

14 Day Returns Policy

If for any other reason you want to return a standard product to us, we offer a 14 day returns policy. Bespoke items (where you have specified the width, height, colour or had a custom image printed on the material) cannot be returned to us unless they are clearly faulty.

We recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parceline for larger items, with adequate insurance to cover the value of the item.

To facilitate a speedy refund or replacement, please include a copy of your receipt and state the reason for the return.

Your statutory rights are not affected by the above terms and conditions.

Complaints Procedure

We pride ourselves on the high level of customer care that we provide. We take complaints seriously and have efficient procedures in place to ensure that they are dealt with fairly and effectively.

If you have a complaint please email info@custom-splashbacks.co.uk or telephone 01305 779955 detailing the following:

  • Description of goods (please make this as informative as possible)
  • Contact name and telephone number and/or email address

We will endeavour to respond to your complaint within a maximum of 48 hours, providing a resolution to the complaint or at the very least a timescale for such resolution (you will of course be kept fully informed of its progress if this is the case). All complaints will be kept strictly confidential.